Privacy & Cookie Policy

You are currently on the Roan Luxury Camping Holidays website, a trade name of Roan Camping Holidays BV (KvK 17222764). Roan Camping Holidays BV is part of the parent company European Camping Group.

As a company, Roan Camping Holidays BV strives to protect your personal data as much as possible and strictly adheres to the regulations regarding privacy and processing of personal data. In accordance with the law, we ask you to take note of our Privacy and Cookie policy and of any specific conditions that apply to the use of this website. Your use of our website implies full acceptance of all terms of use.

Privacy policy

The protection of your personal data (hereinafter referred to as “personal data”) is one of our priorities and our responsibility. This privacy policy governs the treatment of data provided by or collected on the websites where this policy is published and describes how we collect, use, process and distribute personal data. We comply with this privacy policy based on local laws in the jurisdictions in which we conduct our business. Please note that when you provide personal data to us on a third-party website or platform, this personal data may be collected separately by that website or platform.

Who is responsible for processing of personal data?

Roan Camping Holidays BV acts as accountable entity of the processing of your Personal Data for the whole of the booking websites for a stay at the campsites.
Whenever the terms “we”, “us” or “our” are used in this policy, reference is made to Roan Camping Holidays BV, registered with the Chamber of Commerce under no.17222764. Roan Camping Holidays BV is responsible for the processing and managing of all collected data with the utmost confidentiality.
The accountable entity carries out the operations related to your personal data in accordance with the regulations in force, in particular the European Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”).

What personal data is collected?

The personal data listed below are collected to enable you to make optimal use of our website. The mandatory nature of certain data for the provision of a service is indicated by an asterisk at the time of data collection.

What data?

In particular, we collect and process the following data: last name, first name, date of birth, phone number, email address, secure/encrypted password, postal address, payment methods, IP address, connection and browsing data, order history, preferences and areas of interest, viewed camping and vacation pages, incidents, complaints and location data of our customers.

On what occasion?

• Creation of a personal account page on our website.
• Booking a stay on our website (managing payments, fees and charges; collection and recovery).
• Browsing our websites, viewing products and favourite products.
• Participation in a contest.
• Writing a review.
• Managing customer relationship (notifying you of changes to our terms and conditions or privacy policy; asking you to leave a review or participate in a survey).
• Subscribing to the newsletter.
• Transfer by or to third parties of some of your data (e.g., campsites).
• The use of our advertising materials.
• Contacting our customer service department.
• Use of certain server log

What are the bases for processing personal data?

When using our website, it is possible to provide us with information about yourself. We only collect personal data necessary to fulfil one or more of the purposes listed below.

Legitimate interest:

Roan Camping Holidays BV has a commercial interest in processing your data that is justified, balanced and does not infringe on your privacy.

• Exchange of personal data between the systems of Roan Camping Holidays BV (treatment of files, customer relationship management).
• Legal obligation: The processing of your personal data is required by a law.
• Retention of credit card data after a payment: when you make a payment on our website, your payments are secured by the SSL certificate (Secure Socket Layer) and by 3Dsecure systems.
• This data is not collected in full, but only a payment identification and the first 6 and last 4 digits of your credit card so that you can recognize the card used for payment.
• Agreement : The processing of your personal data is necessary for the performance of the agreement you have complied with.
• Use of the account page : The data collected allows us to personalize the functionalities and content of your account page.
• Management of accommodation arrangements and reservations: Your data is necessary for the management of your reservations, for handling customer relations, for managing complaints, for collecting any amounts due, etc.
• Personalisation of our services and of the messages we send you (emails, product recommendations): Your personal data allow us to personalise our services and communications. Thus, depending on your preferences, we can send you offers and commercial information that may be of interest to you. These emails are related to your reservation of a stay at one of our campsites.
• Contests: Your data is needed for your participation in a contest and possibly for the delivery of a prize won.
• Functional e-mails: We use functional e-mails to process your requests and reservations or to execute the contract (confirmation of reservations, information about your stay, etc.). These emails are necessary for the proper performance of the reservations and services you have requested. The agreement is the basis for this processing. The receipt of this information is not linked to the choice you make regarding the receiving of newsletters and commercial offers.
• Your consent: You accept the processing of your personal data by giving your explicit consent (e.g. check or click a box). You can withdraw this consent at any time.
• Newsletters: After making a booking or subscribing to the promotional newsletter, you can receive information about our destinations, after you have given your consent through our website, in order to keep up to date with news from our campsites. Thanks to your subscription to the newsletter, we can remind you of all our offers and services and inform you about events related to our campsites. We remind you that you can unsubscribe at any time by clicking on the link provided.
• Letters by post: If you have not objected, you can receive offers and information from Roan Camping Holidays BV by post.
• Telephone calls: We may, following your consent, record telephone conversations you have with our staff for training purposes in order to improve the quality of our services.

For what amount of time will data be kept?

Your personal data are used by our internal services for administrative and commercial purposes and kept for a period of time depending on the purposes for which they are collected and processed. Thereafter, they are archived with limited access for an additional period in accordance with applicable regulations and then deleted.

Who is the data intended for?

We require all third parties to respect the security of your personal data and treat it in accordance with the law. Our external service providers and partners are obliged to use your personal data in accordance with our instructions, i.e. strictly within the framework of the purposes as described above.

Exchange of data within Roan Camping Holidays BV:

All or part of your data may be shared with the parent and/or sister company or the group's (partner) campsites when you create an account or book a holiday. The information shared in these circumstances may include the following data:

• your surname, first name, e-mail address, postal address, date of birth and telephone number;
• details of your stay;
• details of your reservation relating to your stay, including, but not limited to, reservation dates and amounts paid;
• the first and last names and dates of birth of all participants in the relevant booking.

The transmission of this data is necessary for the execution of the accommodation contract that binds us and to register our customers.

Exchange of data with third parties:

In some cases, we may share your personal data with third parties.

• Partners and external service providers

We use service providers and technical, commercial and payment partners, which are not part of Roan Camping Holidays BV, to assist us in the provision and execution of services for the purposes mentioned above. For example, we request services from them for customer assistance, for the management, execution, processing and payment of your reservations or for marketing activities. Our partners and external service providers have their own rules regarding the collection, use and distribution of information. They are contractually committed to guarantee the security of your personal data and to manage the exchange and processing of data transparently and confidentially according to the contractually defined terms.

• Competent authorities

We disclose personal data to law enforcement authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal or fraudulent acts, or when we are required to do so by law. We may be forced to provide more personal data to relevant authorities to defend our rights or establishments or the rights or establishments of our business partners.

What are your rights regarding the processing of your personal data?

What are your rights?

In accordance with the European Data Protection Regulation that came into force on 25 May 2018, you can request access, rectification or deletion of your personal data and determine their post-mortem fate. You also have the right to object to the processing and sharing of your data.

For more information:

• Right of access: The right to know whether we process data concerning you and the right to access it.
• Right to rectification: The right to ask Roan Camping Holidays BV to correct your incorrect personal data in the database.
• Right to oblivion : The right to have all your data deleted from the database, with the exception of data needed to fulfil our legal obligations.
• Right to restriction of processing : The right to obtain from the accountable entity the accuracy of your data when you contest it due to unlawful processing, or when this is necessary to legally contest the data or to exercise or defend your rights.
• Right to object: The right to object, for personal reasons, to the processing of your data, except when we have legitimate and compelling reasons that override your interests and your rights and freedoms. You also have this right when these personal data are processed for customer acquisition purposes.
• Right to transferability: the right to have your frequently used personal information sent to another accountable entity.
• Right not to be subjected to a decision based on automated processing: the right not to be subjected to a decision based solely on automated processing that has legal consequences for you or affects you in a similar way, except where such a decision is necessary for the conclusion or performance of a contract, or is permitted by law.
• Post-mortem right: The right to determine the post-mortem fate of your personal data; without further instructions, this data will be deleted after a certain time.

How can you exercise your rights?

You can contact us to withdraw your consent on personal data or exercise your rights as follows:

• Via e-mail: dpo@roan.eu
• By post: Roan Camping Holidays BV, Data Protection Officer, Bijster 17, 4817 HZ, Breda, The Netherlands

When you make such a request, you must provide your first and last name, e-mail address and postal address, as well as the reason for your request and/or the right you wish to exercise. To ensure the protection of your personal data, we reserve the right to ask you to prove your identity by sending a photocopy of a valid identity document for verification of your identity and of the address where our reply is to be received. We will reply to your request as soon as possible but always within 30 days. No fee will be charged for these actions. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. In these circumstances, we may also refuse to respond to your request.

How may this privacy policy be amended?

Roan Camping Holidays BV reserves the right to modify or update the website, its content, and these terms and conditions. We will publish the new policy on the website. We encourage you to check regularly to see if our privacy policy has changed.

Will your data be transferred outside the European Union?

In the context of the website, your data may be transferred outside the European Union for the purposes mentioned above.
This data will only be used to the extent necessary. However, the level of data protection is not as high as within the European Union. Prior to the transfer outside the European Union, Roan Camping Holidays BV will take all necessary measures and guarantees to secure any such transfers.

• We will only transfer your personal data to countries deemed by the European Commission: Adequacy of the protection of personal data in non-EU countries.

• For more information, see: European Commission: Adequacy of the protection of personal data in non-EU countries. When we use certain service providers, we may use specific contracts approved by the European Commission that offer personal data the same protection as in Europe.
  For more information, see: European Commission: Model contracts for the transfer of personal data to third countries. European Commission: Model contracts for the transfer of personal data to third countries.

• - When we use suppliers based in the United States, we may transfer data to them if they have signed the Privacy Shield, which obliges them to provide similar protection as for personal data shared between Europe and the United States. For more information, see: European Commission: EU-US Privacy Shield.

You can contact us by post: Roan Camping Holidays BV - Data Protection Officer - Bijster 17, 4817 HZ, Breda, the Netherlands.

Are personal data of minors collected?

When booking a stay, we ask participants' first and last name, and their date of birth to verify their age. This website and the booking services for stays at our campsites are not intended for minors under the age of 18. It is up to parents and people exercising parental authority to decide whether their minor child may use the services offered. Additionally: it is not possible to make a booking if you are under the age of 23. Moreover, minors under the age of 13 cannot, in any case, give their own consent to the processing of their personal data. Minors aged 13 to 15 must have parental consent to provide and consent to the processing of their data.

How is data used in relation to social networks?

Roan Camping Holidays BV uses various social networks, such as Facebook, YouTube and Instagram. Where possible under applicable law, we may share certain limited personal data, such as your email address, with social networking sites, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or this website. The social networking sites with which we may share your personal data are not managed or controlled by Roan Camping Holidays BV. Therefore, you should address any questions about the processing of your personal data by your social networking site directly to the respective provider.

For more information, you can consult the privacy policies of these social networks to learn about the possibilities for the transfer between these networks and Roan Camping Holidays BV. Nevertheless, you can object to this exchange by managing your access to the data directly on your social networks.
Roan Camping Holidays BV collects certain data for its account, in particular visits on its social network pages, knowledge of your interests and the generation of traffic to our websites, in particular for the sale of holidays.

Who is the data protection officer?

We have appointed a data protection officer to answer all your questions about personal data as quickly as possible. You can contact him as follows:

• Via e-mail: dpo@roan.eu

• By post: Roan Camping Holidays BV - Data Protection Officer - Bijster 17, 4817 HZ, Breda, The Netherlands.

Please remember to include your first and last name and your postal address so that we can contact you.

COOKIE POLICY

What are cookies?

Cookies are small text, image or software files that are placed and stored on your device (such as a computer, smartphone or tablet) when you visit a website. Like many other websites, we use cookies to improve your user experience and collect information for analysis.

Why do we use cookies?

Cookies allow us to:

• Develop new features and make our website as intuitive as possible.
• Analyse and improve the performance of our website through statistics.
• Make personalised recommendations and suggestions about products or services that interest you.
• Gain insight into the use of our website in order to optimise it as well as optimise our marketing and customer relations.
• Display relevant content and advertisements and measure their effectiveness.

What cookies do we use?

We use different types of cookies, which are described below. Cookies are not stored for longer than 13 months from your last visit, with the exception of Google cookies, which are stored for up to 14 months.

1. Necessary cookies

These cookies are essential for the proper functioning of our website and cannot be switched off. They allow you to access secure areas of the site, such as your account page. Without these cookies, it is only possible to visit the public part of the site.

2. Analytical and statistical cookies

These cookies help us understand how the website is used by collecting statistics, such as the number of visits and pages viewed. This enables us to improve the website.

3. Functional cookies

These cookies make it possible to personalise your experience by, for example, remembering your preferences or previous choices, such as your shopping basket or viewed accommodations.

Marketing cookies

Marketing cookies are used to tailor advertisements to your interests, both on our website and beyond. They also help measure the effectiveness of campaigns and limit the number of times you see an ad.

By accepting the use of cookies, you give Roan Camping Holidays BV and its technical, commercial and payment partners permission for the following data processing: matching offline data, geographical location data and device connections.

What about your consent?

Any internet user can refuse the placement of cookies by applying one of the following methods:

Automatic refusal

When opening the website, a plugin will appear allowing you to accept or refuse the use of cookies, with the exception of the Google Analytics cookie, which is indispensable for the functioning of our website. We remind you that cookies make this website more efficient and contribute to the better functioning of our services.

Manual refusal

You can also choose to manually set your computer to alert you when a cookie is offered, or to block all cookies. These options can be implemented through your browser settings. The method varies from one browser to another. You can set and change your wishes regarding cookies at any time. Consult the help menu of your browser (e.g. Internet Explorer, Google Chrome, Mozilla Firefox, Safari) for specific instructions.
You can set your browser to store or reject cookies on your device, either systematically or depending on the issuer of the cookie. For more information on managing your cookie settings, you can also visit the website www.youronlinechoices.com/nl. Please note that this procedure does not prevent advertisements from being displayed on the websites you visit. It only blocks the technologies that allow ads to be tailored to your interests.
Please note that cookies make this website more efficient and contribute to the better functioning of our services.

Last updated on 16-10-2024