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If you get an error message when paying, the following solutions may help:

1. Try opening my Roan in a different web browser (such as Google Chrome/Microsoft Edge).
2. Try a different device (laptop/fixed PC/phone/iPad).
3. Try again in 4 hours.

If you still experience problems after trying the above, please contact our colleagues in the Sales department.

Bookings 2025: You can cancel your booking free of charge until February 1st 2025. Your deposit must be paid prior to the date stated on your confirmation. However, it will be refunded to your account if you cancel before February 1st 2025 (except the mandatory consumer contribution SGR of €10). If you cancel after this date, you are required to pay cancellation fees (see Travel Conditions). If you decide to cancel part of your booking, you will have to pay a cancellation fee for the nights you cancel. N.B.: It is not always possible to lengthen or shorten your holiday. However, if you do so, you may be charged a cancellation fee since we strive to ensure that our accommodations are occupied at all times. If you have to cancel the entire trip, we would like to ask you to inform us in writing. You can send an email with your details.

You can pay securely by using the payment link in your booking confirmation, where you have the option to pay the full amount or pay in instalments, depending on your booking period. Another option to pay is on My Roan. After you have logged in, you can pay easily and quickly online. Of course, you can also transfer the amount yourself to account number IBAN: NL85RABO0100921981 (BIC: RABONL2U) stating the booking number.

The deposit for 2025 is 15%, if you have booked before 28 February. From March 2025 the deposit is 25%. If you have cancellation insurance, these costs will be added. The remainder of the payment must be in the possession of the booking office at least 8 weeks before arrival. If payments are not made within the specified period, the travel agency reserves the right to cancel the booking and the applicant will be liable for the cancellation costs.

If you book within 8 weeks of your arrival, then the total amount has to be paid at once. You do not receive giro collection slips, but you can pay by bank transfer, Mastercard, or VISA. By logging in to 'My Roan' you can easily choose which payment method you would like to use.

After we have received your payment in full, we will send you the travel documents by e-mail (starting 1 March), 28 days prior to the start of your holiday. Those travel documents include your vouchers, information about the campsite and your accommodation.

The right of withdrawal does not apply to all services of Roan Luxury Camping Holidays. Services relating to accommodation to be provided on a specific date or during a specific period are excluded from the right of withdrawal. However, we do have a cancellation scheme. For more information about cancellations, see https://www.roan.eu/frequently-asked-questions under "Can I cancel my booking (partially)?''

We monitor our prices daily and adjust them if necessary. It is therefore possible that the trip you saw yesterday has become cheaper or more expensive today. We apply the price of the moment you book your holiday. We will never charge you a higher price afterwards. If the price goes down on the other hand, we will not adjust your booking either. After all, at the time of booking you agreed to our conditions and the price at that time.

Basically you can still book for extras till the day of departure (provided that it’s available).

Due to the switch to a new reservation system, you will need to make a new log-in for your 2024 and 2025 booking. Previously made bookings can no longer be viewed here.

When you have subsequently booked 2 or more reservations, for example when you combine two campings or go when you are going on holiday with several families at the same time, you will unfortunately only see the 1st booking. We are aware of this technical defect.

We look at the travel advice 7 days before arrival. If it is not safe to travel to your holiday destination, you can make use of our Money Back Guarantee, for which we adhere to the advice of the government.

If you prefer to go on holiday closer to home because of rising fuel prices, you can always change your holiday according to our Terms & conditions. However, this is not a valid reason for cancellation.

We offer cots with a standard size of 120 x 60 cm.

You can view, manage and pay for your own booking in your own my Roan environment. Did you know that here you can also book most extras yourself?

It is not permitted to charge electric cars at the (lodge) tent or mobile home, this must be done at a designated charging point. Check here which Roan campsites are equipped for charging points for electric cars.

When checking into a campsite in Spain, it is compulsory to have a copy of your passport or ID made. This is a legal requirement due to stricter security measures. Campsites and companies risk a fine if they do not comply. Other countries may also ask for a copy of your passport or ID when you check in at a campsite, depending on local laws.

To avoid identity fraud, you can cross out your BSN number when making a copy.

Want to go on holiday well prepared? Then check the central government's travel advice for up-to-date information on rules, travel documents and other useful tips.